TERMS & CONDITIONS
1. General
Welcome to the online store and digital services operated by AFB Commerce Trading Sdn Bhd (“Company”, “we”, “us” or “our”).
These Terms & Conditions (“Terms”) govern your access to and use of our websites, online stores, customer accounts, e-commerce services, loyalty programme, digital wallet facilities and B2B ordering services.
By accessing our website, registering an account, placing an order or using our services, you agree to these Terms and any additional terms applicable to the relevant service.
If you do not agree to these Terms, please discontinue use of the relevant service.
These Terms apply to both individual consumers and business customers, except where a provision expressly applies only to one category. Additional written agreements may apply to wholesale customers, distributors, retailers and other business partners.
2. Company Information
Company Name: AFB Commerce Trading Sdn Bhd
Customer Service Email: shop@afbsmm.com
Telephone: +6019-7651468
For enquiries regarding orders, products, payments, delivery, returns or account services, please contact us using the details above.
3. Eligibility and Account Registration
3.1 You must provide accurate, complete and up-to-date information when creating an account or placing an order.
3.2 You are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account, subject to applicable law and circumstances beyond your reasonable control.
3.3 You must notify us promptly if you suspect unauthorised access to your account or any suspicious transaction.
3.4 You must not create an account using false information, impersonate another person, or use our services for unlawful activities.
3.5 We reserve the right to request reasonable verification information where necessary to prevent fraud, verify account ownership, process transactions or comply with applicable legal requirements.
3.6 We may suspend or restrict an account where there are reasonable grounds to suspect fraud, abuse, unauthorised access, material breaches of these Terms or legal non-compliance. Where appropriate and permitted by law, we will notify the affected customer.
4. Products and Product Information
4.1 We endeavour to ensure that product descriptions, photographs, specifications, prices and availability displayed on our website are accurate and current.
4.2 Actual product packaging, colours, images, dimensions and presentation may vary slightly from website images due to packaging updates, display settings or other reasonable circumstances.
4.3 Product formulations, ingredients, nutritional information, allergen information, preparation instructions and other product specifications will be provided through the applicable product labelling or product information. Customers should review the relevant information before purchasing or consuming a product.
4.4 Product availability is subject to stock levels and operational capacity. We reserve the right to discontinue products or update product listings, subject to existing contractual obligations and applicable law.
4.5 If a material error in a product listing is identified, we may correct the information and contact affected customers where necessary.
4.6 Nothing in these Terms excludes any applicable statutory rights or remedies relating to product safety, quality, description or fitness for purpose.
5. Orders and Contract Formation
5.1 Placing an order through our website constitutes an offer by you to purchase the selected products under these Terms.
5.2 An automated order acknowledgement confirms receipt of your order but does not necessarily constitute acceptance of the order.
5.3 An order will be accepted when we expressly confirm acceptance or otherwise accept it in accordance with the applicable checkout process and law.
5.4 We may decline, limit or cancel an order where reasonably necessary, including where:
A product is unavailable or discontinued.
A material pricing or listing error has occurred.
Payment cannot be verified or completed.
Fraudulent activity or unauthorised use is reasonably suspected.
Delivery to the requested location is not available.
A legal or operational restriction prevents fulfilment.
5.5 If we cancel an order after payment has been received, we will arrange an appropriate refund or other remedy in accordance with applicable law and the relevant payment arrangements.
5.6 Customers should check their order details, delivery address, product quantities and contact information before submitting an order.
5.7 Any order amendment or cancellation requested after acceptance will be subject to the applicable order status, fulfilment arrangements, these Terms and applicable law.
6. Pricing, Promotions and Payment
6.1 Unless otherwise stated, prices displayed on our Malaysian online store are in Malaysian Ringgit (RM).
6.2 Product prices, discounts, promotional offers and delivery charges will be displayed or communicated through the relevant sales channel. The applicable checkout total will show the amount payable before the order is submitted.
6.3 We may revise prices and promotional offers prospectively. Price changes will not automatically alter an order already accepted by us.
6.4 If a material pricing error occurs, we may contact you to confirm whether you wish to proceed at the corrected price. If the order cannot proceed and payment has been collected, we will arrange an appropriate refund.
6.5 Payment methods may include online banking, debit cards, credit cards, approved payment gateways, digital wallet balances or other methods made available at checkout.
6.6 Payment processing may be handled by third-party payment service providers. Your use of those services may also be subject to their terms and conditions.
6.7 Orders requiring advance payment will generally be processed after successful payment confirmation, unless otherwise stated.
6.8 You must not use stolen payment credentials, unauthorised accounts or fraudulent payment methods.
6.9 Refund processing times may vary according to the payment method, financial institution and payment service provider.
7. Delivery and Fulfilment
7.1 We will deliver products to the delivery address provided by you, subject to delivery availability and the applicable shipping arrangements.
7.2 Delivery fees, free-delivery thresholds, processing times, estimated delivery periods and delivery restrictions will be displayed on our website or in a separate Shipping Policy, where applicable.
7.3 Delivery estimates are indicative and may be affected by courier operations, weather, public holidays, peak periods, stock availability or other circumstances beyond our reasonable control.
7.4 You are responsible for providing an accurate and complete delivery address and ensuring that someone authorised is available to receive the order where required.
7.5 Additional charges may apply if a delivery attempt fails because of incorrect delivery details or circumstances reasonably attributable to the customer, subject to applicable law and the disclosed shipping arrangements.
7.6 If an order is delayed, lost, damaged or delivered incorrectly, please contact us with the relevant order number and supporting information so that we can investigate.
7.7 We will handle delivery problems in accordance with these Terms, our Shipping Policy and applicable law. Nothing in this section removes any responsibility that cannot lawfully be excluded.
8. Returns, Exchanges, Refunds and Cancellations
8.1 We aim to supply products in accordance with the accepted order and applicable product descriptions.
8.2 If you receive an incorrect, damaged, defective or otherwise non-conforming product, please contact us promptly and provide:
Your order or invoice number.
A description of the issue.
Photographs or other reasonable supporting evidence, where relevant.
Any additional information reasonably necessary to investigate the claim.
8.3 We may request that affected products be retained, returned or made available for inspection where reasonably necessary and lawful.
8.4 Depending on the circumstances and applicable law, an approved claim may result in replacement, exchange, repair where appropriate, refund, price adjustment or another suitable remedy.
8.5 For food and beverage products, we may apply reasonable hygiene, food safety and product integrity procedures when handling returns. Opened, consumed, temperature-sensitive or perishable products may require special assessment.
8.6 Change-of-mind returns may be subject to the applicable product-specific return policy and any disclosed conditions. Nothing in these Terms limits a consumer's mandatory statutory rights.
8.7 Refunds will generally be made through the original payment method where reasonably practicable, unless another method is agreed or required by law.
8.8 Where an order has been paid using eligible loyalty points, wallet balances, promotional credits or a combination of payment methods, the refund will be calculated according to the applicable programme or wallet terms, subject to applicable law.
8.9 Delivery charges, promotional benefits and other adjustments will be assessed according to the circumstances of the return and the applicable terms. We will not impose a restriction that unlawfully removes a customer's statutory entitlement to a refund or other remedy.
8.10 Specific return procedures, reporting periods and processing arrangements may be set out in a separate Returns and Refunds Policy. That policy will be read together with these Terms.
9. Loyalty Programme and Rewards
9.1 We may operate a loyalty programme through which eligible customers earn and redeem points, rewards, vouchers, discounts or other benefits.
9.2 Participation may require registration, account verification or acceptance of separate loyalty programme rules.
9.3 The rules governing points and rewards, including earning rates, eligibility, redemption values, expiry, minimum redemption amounts, promotional exclusions and membership benefits, will be disclosed in the applicable programme terms.
9.4 Unless expressly stated otherwise in the applicable programme terms, loyalty points and promotional rewards:
Are intended for use within the relevant programme.
Are not cash and do not automatically represent a monetary deposit.
Cannot be sold, transferred or exchanged for cash.
May be subject to eligibility requirements and expiry conditions.
9.5 We may reverse or adjust points where an underlying transaction is cancelled, refunded, fraudulent or otherwise ineligible under the programme rules.
9.6 We may suspend or terminate a member's participation where there are reasonable grounds to suspect abuse, fraud or material non-compliance with programme rules.
9.7 We may amend or discontinue a loyalty programme subject to reasonable notice where appropriate, the applicable programme terms and any mandatory legal obligations. We will address existing points or rewards in accordance with the relevant terms and applicable law.
10. Digital Wallet and Store Credit
10.1 We may offer a digital wallet or customer balance facility for eligible transactions through our online store.
10.2 The wallet may support functions such as payments, refunds, promotional credits, balance adjustments or other features expressly made available by us.
10.3 The available wallet features, eligibility requirements, transaction limits and permitted uses will be described in the applicable Wallet Terms and Conditions.
10.4 A wallet balance may comprise different types of value, including monetary funds, store credit, refunds or promotional credits. The applicable terms will identify the relevant categories and any restrictions.
10.5 Monetary wallet balances must be distinguished from loyalty points and non-monetary promotional rewards. The rights attached to each category may differ.
10.6 Wallet transactions may be recorded for reconciliation, security, accounting and dispute-resolution purposes.
10.7 We may restrict a wallet transaction or temporarily suspend wallet access where reasonably necessary to investigate suspected fraud, unauthorised access, security incidents or legal compliance concerns.
10.8 We will communicate material wallet restrictions where appropriate and permitted by law and will provide a reasonable process for customers to raise disputes.
10.9 The treatment of remaining balances upon account closure, programme termination or service discontinuation will be governed by the applicable Wallet Terms and Conditions and applicable law.
10.10 Nothing in these Terms authorises us to forfeit customer funds or deny a legally required refund or repayment.
10.11 Where wallet functionality is operated by an external provider, additional provider terms may apply.
11. Wholesale, Distributor and B2B Orders
11.1 We may supply products to retailers, distributors, resellers, corporate customers and other business customers under separate commercial arrangements.
11.2 Wholesale prices, minimum order quantities, volume discounts, promotional allowances, delivery arrangements and payment terms may differ from those offered to individual consumers.
11.3 A wholesale order is subject to acceptance by us and any applicable quotation, purchase order, supply agreement or written trading terms.
11.4 Unless otherwise agreed in writing, customers must pay according to the payment terms stated in the relevant invoice or accepted commercial agreement.
11.5 Where we have expressly approved a credit arrangement, the customer must comply with the approved credit limit, payment period and other applicable conditions.
11.6 We may review, suspend or revise an approved credit arrangement in accordance with the relevant agreement and applicable law.
11.7 Overdue accounts may be subject to lawful collection measures and any charges expressly agreed in the applicable commercial agreement.
11.8 Business customers are responsible for providing accurate company registration details, billing information, purchase orders and authorised contact information.
11.9 Resale, distribution, territory restrictions, exclusivity, product handling obligations, intellectual property permissions and other special commercial conditions must be set out in a separate written agreement where applicable.
11.10 In the event of a conflict between these Terms and a separately signed commercial agreement, the commercial agreement will prevail to the extent of the conflict, unless applicable law requires otherwise.
12. Food Safety, Storage and Product Handling
12.1 Customers should read product labels, ingredient lists, allergen statements, storage instructions, preparation instructions and expiry or best-before information before using or consuming products.
12.2 Products must be stored, transported, prepared and consumed in accordance with their applicable instructions and food safety requirements.
12.3 Customers should not consume products that appear damaged, contaminated, improperly stored or otherwise unsafe. Please contact us promptly if you identify a product safety concern.
12.4 Where a product recall, safety notice or other corrective action is necessary, we may contact affected customers and take appropriate action in accordance with applicable law.
12.5 Nothing in these Terms excludes any legal obligations relating to food safety, product quality, labelling or consumer protection.
13. Promotions, Vouchers and Campaigns
13.1 Promotions, vouchers, discount codes, bundles, gifts-with-purchase and other campaigns may be subject to separate campaign rules.
13.2 Unless expressly stated otherwise, promotional benefits may be subject to minimum spending requirements, qualifying products, redemption limits, validity periods or stock availability.
13.3 A promotional voucher or discount code may not be combined with another offer unless the relevant campaign terms permit combination.
13.4 Promotions cannot be redeemed retrospectively unless expressly allowed by the campaign rules.
13.5 We may investigate suspected manipulation, fraudulent redemptions, duplicate accounts or other misuse of a campaign.
13.6 If a promotion is materially affected by an error or circumstances beyond our reasonable control, we may take reasonable corrective action, subject to applicable law and any existing rights of customers.
13.7 Specific campaign terms will prevail over the general promotional provisions in this section where the campaign terms expressly address the relevant issue.
14. Intellectual Property
14.1 Unless otherwise stated, the content on our websites and digital platforms, including text, product images, photographs, logos, graphics, layouts, videos and other materials, is owned by or licensed to the Company or the relevant rights holder.
14.2 You may access and use the content for personal shopping and legitimate business enquiries through our services.
14.3 You must not reproduce, distribute, modify, publish, commercially exploit or use our intellectual property without prior written permission, except where permitted by law.
14.4 Our brand names, logos and product names must not be used in a manner that falsely suggests endorsement, affiliation or authorisation.
14.5 Nothing in this section transfers ownership of our intellectual property to you.
15. Brand Ownership and Corporate Independence
The website store.afbsmm.com is operated and managed by AFB Commerce Trading Sdn Bhd ("AFB Commerce"), which acts as the seller of products offered through this online store.
The products sold through this website may be manufactured, owned, distributed or supplied by Asia Food & Beverage Sdn Bhd ("Asia Food") or other relevant product owners and suppliers.
Brands including Vilavie, Uncle Sun, Old Village and Sunsoya are owned by or lawfully used under Asia Food, as applicable.
AFB Commerce is authorised to market, offer for sale and sell the relevant products through this website under its commercial arrangement with Asia Food.
Unless expressly stated otherwise, customer orders, payments, sales transactions, packing, fulfilment, delivery arrangements, refunds and customer service relating to purchases made through this website are handled by AFB Commerce.
The appearance of any brand, trademark, logo, product name or packaging on this website does not mean that AFB Commerce owns those intellectual property rights. All applicable intellectual property rights remain with their respective owners.
16. User Conduct and Website Use
16.1 You must use our website and digital services lawfully and responsibly.
16.2 You must not:
Attempt to gain unauthorised access to our systems or another customer's account.
Interfere with website operations, security or availability.
Upload malicious software or harmful content.
Submit fraudulent orders or payment information.
Use automated methods to access or extract website data without authorisation.
Infringe the rights of the Company, other customers or third parties.
Use our services in a manner that violates applicable law.
16.3 We may take reasonable action to investigate and address suspected misuse, including restricting access, suspending an account or reporting unlawful activity where appropriate.
17. Third-Party Services and Links
17.1 Our website may contain links to third-party websites, payment gateways, delivery services, social media platforms or other external services.
17.2 Those services may be governed by their own terms, privacy notices and operational requirements.
17.3 We are not responsible for independent third-party services to the extent that the relevant matter is outside our control, subject always to applicable law and any responsibility that cannot lawfully be excluded.
17.4 Customers should review the relevant third-party terms before using external services.
18. Privacy and Personal Data
18.1 Our collection, use, disclosure and protection of personal data are described in our Privacy Policy.
18.2 By using our services, you acknowledge that personal data may be processed as described in that policy and in accordance with applicable law.
18.3 Marketing communications, optional tracking technologies and other processing requiring separate consent will be handled through the relevant consent or preference mechanisms.
18.4 Our Privacy Policy forms part of the framework governing your use of our services but does not replace these Terms or any separate contractual terms applicable to purchases, wallets or loyalty programmes.
19. Service Availability and Technical Issues
19.1 We endeavour to maintain reliable access to our website and digital services but do not guarantee uninterrupted or error-free operation.
19.2 Services may be temporarily unavailable due to maintenance, upgrades, cybersecurity measures, network failures, third-party service interruptions or other operational reasons.
19.3 We may modify or discontinue website features where reasonably necessary, subject to existing contractual obligations and applicable law.
19.4 If a technical error affects an order or transaction, we will take reasonable steps to investigate and correct the issue.
20. Limitation of Liability
20.1 Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by Malaysian law.
20.2 Subject to the preceding paragraph, we will not be responsible for losses arising solely from circumstances beyond our reasonable control, including qualifying events such as natural disasters, major network failures or interruptions to third-party services.
20.3 We will not be liable for losses caused by inaccurate information supplied by a customer, except to the extent that we remain responsible under applicable law.
20.4 Where legally permitted, we will not be liable for indirect or consequential business losses arising from the use of our website or services, subject to any applicable statutory rights and the facts of the particular case.
20.5 Nothing in this section limits liability for fraud, deliberate misconduct, or any other liability that cannot lawfully be limited.
21. Indemnity
To the extent permitted by law, you may be responsible for reasonable losses, costs or expenses directly resulting from your unlawful conduct, fraud, infringement of third-party rights or material breach of these Terms.
This section does not require you to indemnify us for losses caused by our own negligence, breach of law or other circumstances for which we are legally responsible.
22. Suspension and Termination
22.1 You may stop using our website or request account closure through the available account facilities or by contacting us.
22.2 We may suspend or terminate access to our services where reasonably necessary due to fraud, security concerns, unlawful activity or a material breach of these Terms.
22.3 Where appropriate and permitted by law, we will notify the affected customer and provide information about the relevant issue.
22.4 Account closure does not automatically cancel accepted orders, settle outstanding invoices or extinguish obligations that accrued before closure.
22.5 Any remaining wallet balance, unused loyalty points, refunds or other account benefits will be handled under the applicable wallet, loyalty and refund terms and applicable law.
22.6 We may retain records after account closure where required or permitted by law or reasonably necessary to resolve disputes, maintain accounting records or protect legal rights.
23. Force Majeure
We will not be responsible for delay or failure to perform an obligation to the extent that it is caused by circumstances beyond our reasonable control, such as natural disasters, floods, fires, epidemics, war, civil unrest, government restrictions, transport disruptions, major utility failures or widespread network outages.
We will take reasonable steps to mitigate the impact and resume performance when practicable.
This section does not remove any refund, cancellation or other rights that customers have under applicable law.
24. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, products, services, technology or legal requirements.
The revised version will be published on our website with an updated “Last Updated” date.
Where a change materially affects an existing contractual relationship or requires additional notice or consent, we will take appropriate steps in accordance with applicable law.
Changes will not retrospectively remove rights that have already accrued or override mandatory legal requirements.
25. Governing Law and Disputes
These Terms are governed by the laws of Malaysia.
If you have a complaint or dispute concerning our products, orders, payments, wallet, loyalty programme or other services, please contact us first so that we can attempt to resolve the matter.
Nothing in these Terms prevents a consumer from exercising applicable statutory rights or pursuing any remedy available under Malaysian law.
26. Severability and No Waiver
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Our failure to enforce a provision on one occasion does not constitute a waiver of our right to enforce it later.
27. Entire Agreement
These Terms, together with the applicable Privacy Policy, Shipping Policy, Returns and Refunds Policy, Loyalty Programme Terms, Wallet Terms and any relevant written commercial agreement, govern the relevant aspects of your relationship with us.
Where specific terms conflict, the more specific applicable agreement will prevail to the extent of the conflict, subject to mandatory legal requirements.
28. Contact Us
For questions about these Terms & Conditions, please contact:
AFB Commerce Trading Sdn. Bhd.
Email: shop@afbsmm.com
Telephone: +6019-7651468