DELIVERY & SHIPPING POLICY

1. Introduction

Asia Food & Beverage Sdn Bhd (“we”, “us”, “our” or the “Company”) is committed to processing, packing and delivering orders safely and efficiently.

This Delivery & Shipping Policy explains our delivery coverage, order processing times, estimated delivery periods, shipping charges, tracking services and delivery-related procedures.

This policy applies to purchases made through our official online store in Malaysia. Wholesale, distributor and B2B orders may be subject to separate delivery arrangements or written commercial agreements.

2. Delivery Coverage

We currently offer delivery within Malaysia, subject to courier availability and any restrictions communicated at checkout.

2.1 West Malaysia

We deliver to serviceable addresses throughout Peninsular Malaysia, including Johor, Kuala Lumpur, Selangor, Penang and other eligible locations.

Estimated delivery: 3–5 working days after dispatch.

2.2 East Malaysia

Delivery is available to eligible addresses in Sabah, Sarawak and Labuan, subject to courier coverage and applicable shipping charges.

Estimated delivery: 5–7 working days after dispatch.

2.3 International Delivery

International delivery is not currently offered through our standard online store.

Any future international shipping service will be subject to separate terms and availability.

3. Order Processing and Daily Cut-off

Our standard order processing time is 1–2 working days, subject to stock availability and operational conditions.

Orders are processed according to the following guidelines:

• Orders placed before 12:00 PM on a working day will generally enter processing on that working day.

• Orders placed after 12:00 PM will generally enter processing on the next working day.

• Orders placed on weekends or public holidays will generally enter processing on the next working day.

The 12:00 PM cut-off determines when an order enters the processing queue. It does not guarantee same-day dispatch.

Processing may take longer during major sales campaigns, festive seasons, stock shortages or other exceptional circumstances.

Order processing time and courier delivery time are separate. Delivery estimates begin after dispatch.

4. Shipping Fees

Shipping charges depend on the delivery destination, parcel weight, dimensions, courier service and applicable promotions.

The applicable shipping fee will be displayed at checkout before the customer confirms the order.

Additional charges may apply to oversized or heavy parcels, remote locations or special delivery arrangements. Any applicable charges will be disclosed before order confirmation.

5. Free Shipping Promotions

We offer free shipping on qualifying orders according to the following minimum purchase amounts.

Unless otherwise stated in a specific promotion:

• The minimum spend is calculated after product discounts and before shipping charges.

• The qualifying threshold applies to eligible products and delivery destinations.

• Free shipping may be limited by parcel weight, dimensions, courier coverage or a maximum shipping subsidy.

• Certain products, locations or promotional bundles may be excluded where clearly disclosed.

• Free shipping cannot necessarily be combined with other shipping promotions.

The applicable shipping discount will be shown at checkout.

These thresholds may be changed for future orders or promotions, subject to appropriate notice and applicable law. The threshold displayed and applicable when an order is accepted will govern that order, subject to any expressly stated promotional conditions.

6. Estimated Delivery Timeframes

Delivery estimates are calculated from dispatch and exclude the order processing period.

Actual delivery times may vary due to:

• Public holidays and festive seasons.

• Major sales campaigns and increased order volumes.

• Courier delays or operational disruptions.

• Severe weather, floods or natural disasters.

• Remote-area delivery arrangements.

• Incorrect or incomplete delivery information.

• Other circumstances beyond our reasonable control.

These timeframes are estimates rather than guaranteed delivery dates, unless we expressly agree otherwise.

If an order is significantly delayed or cannot be delivered, please contact us so that we can investigate and arrange an appropriate resolution.

Nothing in this section excludes any rights or remedies available under Malaysian law.

7. Order Tracking

Once an order has been dispatched, we will provide tracking information through email, your customer account or another available communication channel.

You may use the tracking number provided to check the parcel's progress through the relevant courier's tracking system.

Please allow a reasonable period for tracking information to appear after courier collection.

If tracking information is unavailable, has not updated for an extended period or shows an unexpected delivery status, please contact our customer service team for assistance.

8. Delivery Address and Customer Responsibilities

Customers are responsible for providing accurate and complete delivery information, including:

• Recipient's full name.

• Complete delivery address and postcode.

• Valid contact number.

• Building, unit or other relevant delivery instructions.

Please verify all delivery details before confirming an order.

If you discover an error, contact us as soon as possible. We will attempt to accommodate address changes before dispatch, but changes may not be possible after the parcel has been handed to the courier.

Where an incorrect or incomplete address causes a failed delivery, reasonable additional charges may apply if they have been appropriately disclosed and are permitted by law.

9. Failed Delivery Attempts and Returned Parcels

If a delivery attempt is unsuccessful, the courier may arrange another attempt, provide collection instructions or return the parcel to us according to its procedures.

If a parcel is returned because of an incorrect address, repeated unsuccessful delivery attempts or failure to collect the parcel, please contact us to discuss available options.

Additional redelivery charges may apply where the failed delivery is attributable to the customer, provided the charges are reasonable, disclosed and lawful.

Where the delivery failure results from our error or a delivery provider's error, we will investigate and arrange an appropriate resolution.

Any cancellation or refund request will be handled in accordance with our Return, Exchange & Refund Policy and applicable law.

10. Damaged, Incorrect or Missing Items

We take reasonable care when packing orders before dispatch.

If your parcel contains damaged, incorrect or missing products, please contact us as soon as reasonably possible.

We request that visible damage, incorrect items or missing quantities be reported within 48 hours of delivery, where reasonably practicable.

Please provide:

1. Your order number.

2. A description of the problem.

3. Photographs of the parcel and affected products, where available.

4. The tracking number, if available.

We will investigate the matter and arrange an appropriate replacement, refund or other remedy where applicable.

The 48-hour reporting window is a requested reporting period and does not extinguish any statutory rights that may apply.

For further information, please refer to our Return, Exchange & Refund Policy.

11. Lost or Undelivered Parcels

If your tracking information indicates that a parcel has been delivered but you have not received it, please contact us promptly.

We may investigate the delivery status with the courier and request relevant delivery confirmation information.

If a parcel is confirmed lost or the order cannot reasonably be fulfilled, we will arrange an appropriate replacement, refund or other remedy according to the circumstances and applicable law.

Customers will not be required to pursue the courier independently as a condition of exercising a valid statutory right against us.

12. Order Cancellation and Address Changes

If you wish to cancel an order or change the delivery address, contact us as soon as possible.

We will attempt to accommodate your request where reasonably practicable.

Orders that have already been packed, dispatched or handed to the courier may not be eligible for cancellation solely because the customer has changed their mind.

This provision does not remove any statutory cancellation, rejection, refund or other remedy that may apply.

13. Wholesale and B2B Deliveries

Wholesale, distributor, retailer and other B2B orders may be subject to separate delivery arrangements, including:

• Minimum order quantities.

• Carton or pallet-based shipments.

• Scheduled delivery appointments.

• Special freight or transport arrangements.

• Agreed delivery charges and locations.

• Delivery confirmation and goods-receipt procedures.

Where a separate written commercial agreement applies, its delivery provisions will govern the relevant transaction to the extent permitted by law.

14. Product Handling and Shipping Restrictions

Certain products may require special packaging, handling or transportation arrangements.

We may restrict delivery to locations where suitable courier services or legally required handling conditions are unavailable.

Customers should store products according to their packaging instructions upon receipt.

If a parcel appears severely damaged or a product appears unsafe, please stop using or consuming the affected product and contact us.

15. Changes to This Policy

We may update this policy to reflect changes in courier arrangements, delivery coverage, shipping charges, promotions or operational procedures.

The latest version will be published on our website.

Changes will not retrospectively remove rights under accepted orders or override applicable Malaysian law.

16. Contact Us

For assistance with an order, delivery status, shipping charge or missing parcel, please contact:

AFB Commerce Trading Sdn Bhd

• Customer service email: shop@afbsmm.com

• Telephone: +6019-7651468

Please provide your order number and tracking number, where available, to help us assist you efficiently.

17. Related Policies

This policy should be read together with our:

• Terms & Conditions.

• Privacy Policy.

• Return, Exchange & Refund Policy.

• Loyalty Programme Terms, where applicable.

• Digital Wallet Terms, where applicable.

• Relevant wholesale or B2B trading agreements.